Refunds & Returns Policy
By placing an order with us, you confirm that you have read, understood, and accepted this policy.
1. Order Cancellations
You may cancel your order at any time before it has been shipped or produced. Once an order has shipped, it can no longer be cancelled.
If your order has not yet shipped, we're also happy to make changes to it. Email us at hello@nzvitaforlife.com with your order details and the changes you'd like made.
2. Returns
You have 15 days from the date you receive your item to request a return. After 15 days, we are unable to offer a refund or replacement.
Eligibility
We accept returns when the item was shipped in error or arrived faulty or damaged due to a mistake on our end (for example, the wrong item was sent). Returned items must be accompanied by proof of purchase.
Items That Cannot Be Returned
For hygiene, safety, or practical reasons, the following items are not eligible for return:
- Perishable goods (e.g. food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
How to Return an Item
Contact our support team at hello@nzvitaforlife.com with your proof of purchase to start a return. Items that don't meet the eligibility criteria above will not be accepted.
Return shipping is paid by the customer. If the return is due to a quality issue on our end, we will refund your return shipping cost.
3. Replacements
If we sent the wrong item or it arrived faulty due to our error, we will send you a correct replacement at no extra cost.
If an item arrives damaged due to a transportation issue, we can send a replacement, with the customer covering part of the shipping cost.
4. Refunds
Once we receive and inspect your return, we'll email you to confirm it's been received. We'll then let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method (credit card or otherwise). Please allow a few business days for the credit to appear, depending on your payment provider.
If your item arrives damaged in transit and you'd prefer not to go through the return process, contact us — we may be able to cover part of the loss and issue a partial refund instead.
5. Questions
If you have any questions about this policy, please reach out to us at hello@nzvitaforlife.com.